COVID-19 Information and Resources

COVID-19 Information and Resources

VNSNY is committed to helping New Yorkers stay safe and healthy. We have specific procedures in place for staff and patients to help reduce the spread of the COVID-19 coronavirus.

Call us at 1-866-469-7774 (TTY: 711)
8 am — 6 pm, Monday – Friday.

What is
doing to keep
patience, plan
members, and the
community safe?

A new coronavirus — 2019 Novel (New) Coronavirus — that was first detected in China is now spreading worldwide. This virus causes a disease called COVID-19 and can lead to fever, cough, and shortness of breath. There are thousands of confirmed cases in a growing number of countries internationally and the virus is now spreading in the United States. There are ongoing investigations to learn more about this virus.

VNSNY has been working with the New York State Department of Health and the CDC to make sure our patients, staff, and the community we serve are supported against COVID-19.

Screening. We are screening our employees and patients for possible exposure to COVID-19 and are working with hospital partners to screen any patients with possible signs of COVID-19. In addition, any staff who have returned from areas with high COVID-19 infection rates are required to self-quarantine for up to 14 days.

Education. All staff have been trained in minimizing the chances of their becoming infected with COVID-19 and transmitting infection to those they care for, as well as in identifying the symptoms, safety, and screening practices.

Communication. VNSNY has activated its Emergency Response System to provide the most up-to-date information to staff.

Collaboration. We are working closely with the NYC Department of Health and Mental Hygiene, in addition to state and federal agencies and medical facilities, to make sure our procedures and guidelines reflect the most current medical information.

See below for important information and helpful resources about COVID-19 for members of SelectHealth.

See below for important information from the Centers for Disease Control and Prevention. This is an emerging, rapidly evolving situation and the CDC will provide information as it becomes available. Please check the CDC’s website at for updates.

For more

This is a rapidly changing situation. For updates, please see these resource pages for our Members and Providers and from the New York State Department of Health and the Centers for Disease Control and Prevention.

New York State has also established a hotline for questions and information: 1-888-364-3065.

Last updated 10/1/2020