Isaac Lama is a Community Outreach Representative at SelectHealth. He instantly knew this was the job for him. He explains, “I loved the idea of working with an underserved community. I’ve been humbled to learn about and connect with transgender and gender-nonconforming people, people experiencing homelessness, and individuals living with HIV. Through outreach I’ve been deeply impacted by their many life experiences.”
What does a Community Outreach Representative do?
Isaac spends his day in the community talking with people. He listens to their needs and enrolls them in the SelectHealth plan. He approaches each interaction with genuine care and respect. Isaac makes a point to learn about each person’s unique situation. He does what he can to help, from simply listening to making sure providers use the correct pronouns. If he doesn’t know something he asks, listens, and learns.
How does Isaac go above and beyond?
Simply put, Isaac does it all. He helps manage the SelectHealth social media pages, making him a familiar face online and in the community. He initiated the hiring of two transgender outreach workers on the team. He even produces swag—including condoms—branded with the SelectHealth logo. Isaac’s goals are to make his five-year-old daughter proud and to make the world a better place.
Working for SelectHealth has been Isaac’s calling. He says, “I have lots of ideas and here my suggestions are taken into consideration. I feel so useful! It’s been a wonderful opportunity to grow. We are making a real difference for the population we serve.”